Activity History Contacts

Every point of contact between company and user is recorded by the Customer Profiles. This allows you to track all interactions over time and see your customer's individual journey ahead.

Overview of touchpoints

The customer-level view helps you identify key touchpoints and track your customers' customer journey. In addition to interactions that help the customer in the customer journey, you can also identify weaknesses in user guidance.

Activities are displayed in real time. This guarantees that you are always up-to-date and can follow your customers' movements live.

verlauf-1

Activity history of a user

 

Individual integration

With the integration of already used systems, such as an ERP, the presentation of the interaction can be completed. Even detailed information about store pages or product detail pages can be connected in this way.

Which systems are integrated depends on your existing system landscape. The more data flows into the tool, the more comprehensive the insights about your customers and the individual touchpoints become.

The feature at a glance

Icon-Aktivitaetsverlauf

 

  • Recognize past touchpoints
  • Customer Journey can be reconstructed exactly
  • Meaningful activity profile