ABB is a global leader in power and automation technologies. The company employs 145,000 people and operates in approximately 100 countries. ABB needed a simple solution to manage their product information for engineering, sales, project management, customer services and various other systems. Different users over the whole product lifecycle and across an entire department have to collaborate in one application.
We analyzed the existing processes and identified the requirements based on interviews with all the stakeholders and the user statistics of the existing software. After this intense conceptual phase we created the information architecture and a prototype, and tested the result with the stakeholders. The information collected can be managed anywhere and at any time - especially on mobile devices. The application was developed in close collaboration with our partner Astina.
The product lifecycle management was redefined across different departments and the data quality of the after-sales processes was improved.